Frequently Asked Questions
This cabin is our home away from home! Our family loves to vacation in the Smoky’s; we love all the nature, old-fashioned fun and modern restaurants the area has to offer. In addition to our day jobs, it has always been our dream to be hosts, and we hope you feel the family warmth in our home when you visit. We ask that you take care of our cabin as if it were your own, our kids thank you! We welcome any questions you have, and will communicate as frequently (or infrequently) as you prefer!
What are the Check/In Check/Out details?
Check in is any time after 4:00pm on your arrival date. Check out is any time before 11:00am on your departure date. You will receive your unique door code the day before you are scheduled to arrive. We do not offer late check out or early check in. If by chance it is available, there is a charge of $50 for each. Late check outs without permission accrue a $50 charge every 30min.
Is the cabin professionally cleaned?
Our cleaners are meticulous; they are passionate about keeping the cabin sparkling clean, but they are human. On the rare instance they miss something, please reach out to us and we will try to remedy the situation.
What items are provided?
We provide soft high quality linens and towels, toilet paper, paper towels, dish soap, sponges, and dishwasher detergent. Soaps, shampoos, toiletries, condiments, zip locks, and coffee are not provided.
Is there a BBQ?
There is a gas BBQ in the covered screen porch connected to the gas line for the house.
What type of coffee maker is there?
We have a drip coffee maker, a tea kettle and a Keurig. Don’t forget your favorite brew!
Does the cabin have cable and WIFI?
Yes, The General Store has free high-speed wireless internet. We have 3 flat screen televisions with 125 channels. One 50" TV in the living room, and one in each bedroom. The television in the living room is a smart Roku TV. You can stream your own Netflix, Hulu, Amazon Prime, etc...
How do I access the cabin?
As your trip approaches, we will reach out to you with a unique door code for you to use during your stay. We will also send the cabin address and information for the WiFi.
Are there bugs in the cabin
We have a professional company treat our home to prevent bugs inside the home year round. While this may not eliminate them 100%, you should see very few, if any, during your visit. Please remember you are in the mountains. There are critters AND bears in the area. If you see a bear, do not try to feed or approach them.
Are the fireplaces functional?
The indoor fireplaces are gas burning with real flames. The fireplaces are generally available during the cooler months from October-March but varies based on the weather.
What is the cancellation policy?
Cancellations with written notice 30 days or more prior to arrival will receive a 100% refund, minus the 3% credit card processing fee that is charged to us. Cancellations with less than 30 day’s notice are not refundable. We highly encourage you to purchase trip insurance to protect your investment. We do NOT offer refunds for weather or natural disasters. NO REFUNDS WITH LESS THAN 30 DAY’S NOTICE.
Can I purchase Travel Insurance through your website?
Absolutely! Trip insurance can be purchased for about 7% of the cost of your stay, not including your travel. You can also purchase (CFAR) “Cancel For Any Reason” trip insurance for just under 10% of the cost of the trip. This is a separate, private policy YOU purchase. We do not receive any compensation from this policy, but we believe the peace of mind is priceless! Trip cancellation insurance is strongly recommended if you think your plans may change or if traveling during winter storm season. As per our cancellation policy, there are no refunds with less than 30 days notice. You will be given the opportunity to purchase optional travel insurance when booking if dates are more than 30 days in advance. You can find out more information by clicking this link: https://dzv514xd9amig.cloudfront.net/content/docs/RentalGuardian%20-%20Overview.pdf?v=0116da11ea74cfb3b939b87f3a2c5dc676da5f83
How are the roads to the Cabin?
The cabin is in the mountains, but the journey is all on paved roads. A vehicle with 4-wheel drive may be needed in inclement winter weather, but many just hang around the cabin and watch the snow melt in the hot tub! We do not offer refunds for weather. While snow is rare, our winter guests hope for it, as it makes the mountains more beautiful.
How many people can stay in the cabin?
Max occupancy is 6 people including children and infants. Please contact us before booking with more than 4 people. We DO NOT allow more than 4 adults.
Do you allow young adults to book the cabin?
You must be 25+ to book a stay. Guests under 25 years of age must be accompanied by a guardian.
Do you allow pets?
Absolutely NO PETS or animals of any kind! If you sneak in a pet, you will be charged $250.
What if we need assistance during our stay?
We are available 7am-10pm via text, email, or phone. We prefer to stay in contact and help you with any needs or concerns before during and after your stay to ensure you have a happy vacation. If there is an emergency, please call the Police.
Can I Smoke or Vape in the Cabin?
Absolutely not. This is a NON-SMOKING cabin. If you smoke inside the cabin you will be charged $250, plus any damages.
How many parking spaces are available?
There are parking spaces for two cars.
Are there any additional fees?
While we don’t charge additional booking fees like the “big name” travel sites, each booking is subject to a cleaning fee ($109), Tennessee State Sales Tax (7%), Sevier County Sales Tax (2.75%), and Sevier County Occupancy Tax (3%).
*Please note: The General Store has an exterior camera, located at the front door. It does not face the interior of the home and will not infringe on your privacy*
*Rates are subject to change until the owner confirms your reservation.